Terms & Conditions – Official mcity88 Malaysia User Guide

Platform mcity88 is strictly intended for adults aged 18 and above. Registration, use of the platform, making deposits, and claiming any rewards or bonuses are strictly prohibited for any individual under the age of 18.

By registering an account at mcity88, you confirm that:

• You are at least 18 years of age as of your registration date;
• You are a legally competent individual capable of entering into a binding agreement;
• You are registering on your own behalf and not on behalf of any other person;
• You are not accessing this platform from a region or country where such services are fully prohibited under local law;
• All information you provide during registration is accurate, complete, and up to date.

mcity88 reserves the right to request proof of age at any time and to suspend an account pending verification. Any account found to have been registered with false age information will be terminated immediately, and all balances may be forfeited.

Each individual is permitted to open one (1) account only at mcity88. Multiple account ownership is strictly prohibited. If mcity88 detects multiple accounts belonging to the same individual based on device information, IP address, banking details, or any other identification method, all associated accounts may be suspended or terminated and any balances or bonuses may be forfeited.

You are solely responsible for:

• Keeping your account password confidential and not sharing it with anyone;
• Ensuring there is no unauthorised access to your account;
• Notify mcity88 immediately if you suspect your account has been accessed without authorisation;
• Keeping your personal information up to date whenever changes occur, especially your registered phone number and email address.

mcity88 shall not be liable for any losses resulting from unauthorised access caused by your failure to keep your own login credentials secure.

All transactions on mcity88 is in Malaysian Ringgit (MYR). mcity88 does not accept or process payments in any foreign currency.

Supported deposit methods at mcity88 including:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX – Maybank2u, CIMB Clicks, and other major Malaysian banks

The minimum deposit is RM10. There is no fixed maximum deposit limit, however mcity88 reserves the right to set limits on specific accounts based on the level of KYC verification completed.

You may only deposit funds from an account or payment instrument registered in your own name. mcity88 does not accept third-party deposits. Any deposit confirmed to have originated from a third party may result in the account being suspended pending investigation.

Withdrawing funds from your mcity88 can only be processed to an account or payment instrument registered under the same name as the mcity88. This is an important security measure to prevent fraud and money laundering.

General withdrawal conditions are as follows:

• The minimum withdrawal amount is RM30 per request;
• Your first withdrawal requires full KYC identity verification before it can be processed;
• All rollover requirements for received bonuses must be completed before the associated funds can be withdrawn;
• Standard withdrawal processing times are 1 to 3 business hours for e-wallet methods, and up to 1 business day for bank transfers.

mcity88 reserves the right to place a hold on withdrawals for investigation purposes if suspicious activity is detected on the account in question. The account holder will be notified of any such hold, and the investigation will be resolved within a reasonable timeframe.

All bonuses and promotions offered by mcity88 subject to the specific terms and conditions stated alongside each offer. General conditions that apply to all bonuses are as follows:

• Each bonus type may only be claimed once per account unless otherwise stated in the relevant promotion's terms;
• Bonuses cannot be directly converted to cash — they must first meet the specified rollover (wagering requirement) before any withdrawal is made;
• Bonus abuse, including the use of multiple accounts, collusion between players, or bonus arbitrage strategies, is strictly prohibited and may result in account closure;
• mcity88 reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice;
• Bonuses that have not met the rollover requirements will expire in accordance with the validity period specified in the relevant promotion's terms.

For more information on current promotions and the detailed terms of each offer, visit the Promotions ours.

Every game available on mcity88 — including slots, live table games, Sports Betting, lottery, e-sports, and fishing games — has its own specific rules, detailed in each game's help section.

General rules applicable to all games on mcity88:

• All games use a certified random number generator (RNG) system. Game outcomes are final and cannot be disputed on the basis of personal disagreement;
• Winnings resulting from technical errors or system malfunctions are void and may be cancelled. mcity88 is not liable for losses arising from technical disruptions;
• Bets placed before a game or match is cancelled will be fully refunded to your account balance;
• For Sports Betting, the odds displayed apply to a specific match or event under normal conditions. mcity88 reserves the right to adjust odds before a match begins.

To maintain a safe and enjoyable gaming environment for all users mcity88, the following activities are strictly prohibited:

• Owning or operating more than one account;
• Using bots, automation software, or other third-party tools to play or manipulate game outcomes;
• Any form of fraud, including the use of unauthorised or stolen credit cards or payment methods;
• Colluding with other players to manipulate the outcome of table games or Sports Betting;
• Abuse of the bonus or promotions system through methods not intended by the platform;
• Money laundering through deposit and withdrawal activities;
• Using threatening, inflammatory, or abusive language towards customer support staff mcity88.

Violation of any of the above rules may result in immediate account suspension or closure, forfeiture of all balances and bonuses, and legal action where applicable.

mcity88 reserves the right to suspend or close the account of any user for the following reasons:

• Violation of any section within these terms and conditions;
• Account inactive for more than 12 consecutive months;
• Closure request by the account holder themselves;
• Legal compliance requirements or directives from the relevant authorities;
• Detection of suspicious activity requiring further investigation.

If your account is closed due to a terms violation, any remaining balance may not be refunded depending on the severity of the breach and the outcome of the investigation. If the closure is at your own request or due to account inactivity, any valid balance will be returned to you once the KYC verification process is completed.

mcity88 provides its platform and services on an "as-is" basis. While we strive to keep the platform running without interruption, we cannot guarantee flawless operation at all times.

mcity88 shall not be liable for:

• Financial losses resulting from betting decisions made by the user themselves;
• Service disruptions due to system maintenance, updates, or circumstances beyond our control;
• Indirect, incidental, or consequential losses arising from the use of the platform;
• Actions by third parties, including payment providers or network operators.

Overall liability mcity88 to any user under any circumstances shall not exceed the total deposits made by that user in the 30 days preceding the claim.

mcity88 is committed to the principles of responsible gaming. We believe that betting should remain an enjoyable form of entertainment and never become a source of financial or social harm for our users.

We provide the following tools to help users play responsibly:

• Self-set daily, weekly, and monthly deposit limits;
• Loss limits per session and per week;
• Play time duration reminders;
• Temporary account break option (cooling-off period);
• Permanent self-exclusion for users who require it.

Platform mcity88 is intended for users aged 18 and above who play for entertainment purposes. If you or someone you know has a problem with gambling habits, please visit the Responsible Gaming for more information.

The collection, processing, and storage of your personal data by mcity88 is subject to our separate Privacy Policy, which forms part of these terms and conditions as a whole.

In short, mcity88 collects your personal data for the following purposes:

• Identity verification and age eligibility (KYC);
• Deposit and withdrawal processing;
• Provision of customer support services;
• Compliance with applicable legal and regulatory requirements;
• Sending promotional information and platform updates (unsubscribable at any time).

mcity88 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. For more information, please read our Privacy Policy full policy.

mcity88 reserves the right to amend, update, or replace any part of these terms and conditions at any time.

Procedure for material changes:

• Email notification to all active members at least 7 days before the changes take effect;
• In-platform notifications on the login page and account dashboard;
• The "updated" date at the top of this document will be revised to reflect the latest changes.

Continued use of the mcity88 after the changes take effect will be considered acceptance of the latest terms. If you do not agree with the changes made, you have the right to close your account and withdraw any remaining balance before the effective date.

For any enquiries regarding these terms and conditions, please contact our customer support team mcity88 via live chat or email at support@mcity88.best.