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Official Documents Updated: January 2026

Privacy Policy – Personal Data Protection for mcity88 Users

At mcity88, your privacy is not something we take lightly. This document transparently explains how we collect, use, store, and protect your personal data — in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

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Why Does This Privacy Policy Matter to You?

We believe you have the right to know what happens to the information you share with us.

Every time you register an account, make a deposit, or simply browse the mcity88, data is generated and collected. This is not unique to our platform — it happens on virtually every digital platform you use today. What sets platforms apart is how transparent and honest they are about what they do with that data.

mcity88 is committed to being a platform you can trust — not only for fair gaming and fast payouts, but also for the protection of your personal data. This privacy policy is written in plain language that every Malaysian player can understand, free from burdensome legal jargon.

This Policy applies to all information you provide to mcity88 through our website, including during registration, use of the platform, interactions with customer support, and participation in promotions or lucky draws.

This Privacy Policy applies to all users mcity88 based in Malaysia. It complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). By using the mcity88, you agree to the terms set out in this Privacy Policy.

We encourage you to read this document in full. If any section is unclear or you have questions about how we handle your data specifically, our customer support team mcity88 can be reached via 24/7 live chat or by email at support@mcity88.best.

Table of Contents

1. Data We Collect 2. How We Use Your Data 3. Legal Basis for Data Processing 4. Data Sharing 5. Data Security 6. Storage & Deletion 7. Cookies & Tracking Technologies 8. Your Rights 9. Cross-Border Data Transfers 10. Minors 11. Contact Us

The Six Privacy Principles That Underpin mcity88

This goes beyond mere legal compliance — it is a value we uphold in every decision we make regarding user data.

Minimum Collection

mcity88 only collects data that is strictly necessary to provide our services. We do not gather excessive or irrelevant information beyond the scope of our service. This "data minimisation" principle ensures your data footprint on our platform is kept as small as possible, without compromising service quality.

No Data Sales

Your personal data has never been, and will never be, sold to any third party for marketing or any other commercial purpose. mcity88 generates revenue through our gaming services — not through user data. That is a line we will not cross.

Enterprise-Grade Security

All data stored by mcity88 is protected by AES-256 encryption, the same standard used by financial institutions and government agencies. Access to user data within our organisation is restricted to personnel who genuinely require it to perform their specific job functions.

Control in Your Hands

You have the right to access, correct, and under certain circumstances request the deletion of your personal data held by mcity88. We provide a straightforward and responsive process for Malaysian users to exercise these rights without having to navigate complicated procedures.

Transparency in Your Language

A privacy policy written in impenetrable legal jargon is no better than having no privacy policy at all. At mcity88, we write our privacy policy in plain, clear language so that every Malaysian player can understand their rights and how their data is handled.

Malaysia PDPA Compliance

All data handling practices mcity88 complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We conduct regular compliance reviews to ensure our practices remain aligned with current legal requirements applicable to digital platforms in Malaysia.

How Does Your Data Flow at mcity88?

A concise overview of your personal data journey, from collection through to final protection.

Collection

You provide data when you register or use the platform

Verification

Data is screened and verified for KYC purposes

Encryption

Data is AES-256 encrypted before storage

Storage

Stored securely on protected servers

Deletion

Deleted when no longer required

Mcity88 Full Privacy Policy

A comprehensive document outlining your rights and responsibilities in relation to your personal data.

1

Personal Data We Collect

mcity88 collects various types of personal data depending on how you interact with our platform. Below are the categories of data we collect, along with examples and the purposes for collection:

Data Category Sample Information How It Is Collected
Identity Data Full name, MyKad/passport number, date of birth, gender Registration form, KYC
Contact Data Malaysian phone number, email address Registration form
Financial Data Deposit/withdrawal records, payment methods used Platform transactions
Technical Data IP address, device type, operating system, web browser Automated system logs
Usage Data Games played, session duration, betting history In-platform activity
Communication Data Customer support chat records and complaints Live chat, email

We does not collect sensitive information such as health data, political affiliations, or religious beliefs. Biometric data is also not collected by mcity88.

2

How We Use Your Personal Data

mcity88 uses your personal data solely for the purposes stated below. We do not use your data for any other purpose without obtaining your additional consent:

  • Account management: Creating, verifying, and maintaining your account at mcity88, including the KYC process and age verification;
  • Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to your account;
  • Service delivery: Enabling you to access and play all games available at mcity88 including slots, live casino, Sports Betting on EPL and Malaysia Super League, e-sports, lottery, and fish shooting games;
  • Customer support: Responding to enquiries, resolving complaints, and providing technical assistance;
  • Platform security: Detecting and preventing fraud, money laundering, and activities that breach our terms and conditions;
  • Legal compliance: Fulfilling reporting and compliance requirements mandated by applicable Malaysian law;
  • Marketing communications: Sending information about promotions, special offers, and platform updates — only if you have consented to receive them, with the option to unsubscribe at any time.

If you do not wish to receive marketing communications from mcity88, you may unsubscribe at any time via the "unsubscribe" link in our emails, or by contacting our customer support directly.

3

Legal Basis for Data Processing

mcity88 processes your personal data on valid legal bases under Malaysia's PDPA 2010:

  • Consent: You have given explicit consent for certain data processing activities, such as receiving marketing communications. This consent may be withdrawn at any time;
  • Contract: Processing is necessary to fulfil the agreement between you and mcity88 — for example, processing your deposits and withdrawals;
  • Legitimate interests: mcity88 has a legitimate business interest in processing data for platform security and fraud prevention purposes, provided these interests do not override your rights;
  • Legal obligations: Some data processing is mandatory to meet Malaysian legal requirements relating to anti-money laundering and other reporting obligations.
4

Sharing Data with Third Parties

mcity88 does not sell, rent, or disclose your personal data to third parties for their marketing purposes. However, there are limited circumstances in which we need to share data with the following parties, solely to enable us to provide our services to you:

  • Payment providers: Transaction information that must be shared with providers such as the Touch 'n Go, GrabPay, DuitNow, and FPX gateways to process your deposits and withdrawals in MYR (RM);
  • Game providers: Usernames and game records required by game software providers to enable proper game functionality;
  • Technical service providers: Companies that help us operate the platform's technical infrastructure — such as cloud computing and security monitoring services. All such providers are bound by strict confidentiality agreements;
  • Authorities: Information required under Malaysian law, including by the Malaysian Anti-Corruption Commission (MACC) or the police where a valid court order exists.

In all cases of data sharing with third parties, mcity88 ensures that the relevant parties maintain adequate data security protections and use the data only for specific, limited purposes.

5

Your Data Security

mcity88 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss:

  • Data encryption in transit: All communications between your device and the mcity88 is protected by TLS 1.3 protocol — the same standard used by Maybank2u and CIMB Clicks for online banking;
  • Stored data encryption: Sensitive data stored in our databases is encrypted using AES-256;
  • Access controls: Access to user data within the organisation mcity88 is governed by a "need-to-know" principle — only personnel who require access to carry out a specific task are granted it;
  • 24/7 Monitoring: An automated monitoring system operates around the clock to detect and respond to any suspicious activity;
  • Regular security audits: mcity88 conducting regular security assessments to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no system is 100% secure. If you suspect your account has been compromised, please contact customer support mcity88 immediately via 24/7 live chat.

6

Data Retention and Deletion

mcity88 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law. Our general data retention principles are as follows:

  • Active account data: Retained for as long as your account remains active with mcity88;
  • Data after account closure: Transaction records and KYC data are retained for a minimum of 7 years after account closure to meet legal requirements related to anti-money laundering and auditing;
  • System log data: Technical logs such as IP address records are retained for 90 days before being automatically deleted;
  • Customer support records: Retained for 3 years after the last interaction for quality control and dispute resolution purposes.

Once the applicable retention period has ended, your data will be securely deleted or anonymised so that it can no longer be linked back to you.

7

Cookies & Tracking Technologies

Website mcity88 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

  • Essential cookies (required): Required for core website functions such as maintaining your login session and ensuring platform security. These cookies cannot be disabled without affecting platform functionality;
  • Functional cookies: Remembering your preferences such as language and display settings to deliver a more personalised experience during your visits to mcity88;
  • Analytics cookies: Helps us understand how Malaysian players use our platform — including the most visited pages, session duration, and more. This data is used for aggregate platform improvements and is not linked to any individual's identity;
  • Security cookies: Used to detect and prevent fraudulent activity and unauthorised access to user accounts.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the platform mcity88 and your gaming experience.

8

Your Personal Data Rights

As a user mcity88 based in Malaysia, you hold the following rights regarding your personal data under PDPA 2010:

Right of Access
You have the right to know what personal data is held by mcity88 about you and obtain a copy of it. Access requests can be submitted by email to support@mcity88.best and will be processed within 21 business days.
Right to Rectification
If the personal data held by mcity88 is inaccurate or out of date, you have the right to request a correction. Some corrections can be made directly through your account settings, while others may require supporting documentation for verification.
Right to Erasure
Under certain circumstances, you may request mcity88 to delete your personal data. Please note that this right is not absolute — we may need to retain certain data to fulfil legal obligations or to resolve outstanding disputes.
Right to Object to Processing
You may object to the processing of your data for direct marketing purposes at any time. Upon receiving your objection, mcity88 will immediately cease processing your data for those purposes.
Data Portability Rights
You have the right to receive the personal data you have provided to mcity88 in a machine-readable format, so you can transfer it to another service provider should you choose to do so.
Right to Withdraw Consent
Where our processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawing your consent does not affect the validity of any processing carried out prior to the withdrawal.
9

Cross-Border Data Transfers

In the course of platform operations, your data may be processed by technical service providers located outside Malaysia. When this occurs, mcity88 ensures that:

  • Data transfers are carried out only to countries or organisations that provide an adequate level of data protection;
  • Appropriate and legally binding data processing agreements exist between mcity88 and the relevant providers;
  • Data transfers are limited strictly to what is necessary for the provision of the relevant service;
  • Overseas providers are bound by confidentiality and security obligations equivalent to or stricter than Malaysia's PDPA requirements.
10

Child Protection

Platform mcity88 is intended for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have collected personal data from a minor, we will take immediate steps to delete that data and close the account in question. If you believe your child or someone you know under the age of 18 has registered an account at mcity88, please contact us immediately at support@mcity88.best so we can respond promptly.

11

Contact Us About Data Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data held by mcity88, please contact us through the following channels:

  • Email: support@mcity88.best — please include the subject line "Data Privacy Enquiry" to ensure your email is routed to the appropriate team;
  • Live Chat: Available 24/7 via the live chat icon at the bottom-right corner of the platform mcity88;
  • Response time: We are committed to responding to all privacy-related enquiries within 3 business days, and to resolving personal rights requests within 21 business days.

This Privacy Policy was last updated in January 2026. mcity88 reserves the right to update this policy from time to time. You will be notified of any significant changes via email or in-platform notification before the changes take effect.

Frequently Asked Questions About Privacy at mcity88

The questions Malaysian players ask most often about how we handle their data.

Yes, mcity88 stores your KYC information, including copies of your MyKad, to comply with legal requirements related to anti-money laundering in Malaysia. This data is stored in encrypted form and is accessible only to authorised personnel. As required by law, KYC records are retained for a minimum of 7 years after account closure. This is not an optional setting — it is a legal obligation we are required to fulfil as a platform operator in Malaysia.

You may request the deletion of your data, though this right is not absolute. mcity88 may need to retain certain data even after receiving your deletion request — particularly data required to fulfil legal obligations (such as transaction and KYC records, which must be kept for 7 years), to resolve ongoing disputes, or to prevent fraud. Data not subject to such retention requirements will be deleted within 30 days of your request being received and verified.

mcity88 may use your usage data (such as the types of games you play) to personalise the offers and promotions we send you via the platform and email. This is to ensure our communications are relevant to you — for example, if you regularly play football, we may send you promotions related to EPL or Malaysia Super League betting. We do not share your data with third-party advertisers for advertising purposes outside the mcity88 platform.

In the event of a merger, acquisition, or sale of assets involving mcity88, user data may be transferred to the new entity. In such circumstances, we will notify you before your data is transferred and becomes subject to a different privacy policy. The new entity will be bound to honour the commitments we have made in this privacy policy. You will have the option to request deletion of your data before the transfer takes place if you do not agree to the new entity's terms.

To request access to your personal data, send an email to support@mcity88.best with the subject line "Data Access Request", along with your mcity88 username and account email. We may need to verify your identity before processing this request as a security measure. Once your identity is confirmed, we will provide a summary of the data we hold about you within 21 business days of receiving a valid request.

Related Links

Terms & Conditions

The complete user agreement governing the use of the mcity88 platform. Read Terms & Conditions →

Responsible Gaming

Self-exclusion tools and responsible gaming guides at mcity88. Learn More →

Frequently Asked Questions

Answers to the most frequently asked questions about accounts, payments, and games. View FAQ →

Your Data is Protected — Join mcity88 with Confidence Today

Playing at mcity88 means your privacy is fully protected under Malaysia's PDPA. Register a free account, deposit via Touch 'n Go eWallet or DuitNow, and enjoy over 100 games — from jackpot slots to EPL and Malaysia Super League betting — with the peace of mind that your data is safe with us.

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Have questions about privacy? Reach us via 24/7 live chat or check our Frequently Asked Questions us.

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